Performance and Reports
We want to be open and transparent about how our housing services are performing -and how we're responding to what you tell us. This page brings together the key reports and plans that show what we're doing well, what we're working on, and how tenant voice is shaping change.
Annual Report to Residents 2024-25
This report brings together everything we've done over the past year -from repairs and building safety to tackling damp and mould, improving complaint handling, and listening to tenant feedback.
Annual Report to Tenants 2024-25 (PDF, 5 MB)
Tenant Satisfaction Measures (TSMs)
Tenant Satisfaction Measures (TSMs) are national standards introduced by the Regulator of Social Housing. They show how well we're performing and what tenants think about our services. We carry out this survey annually through Acuity Research & Practice.
View the Approach to TSMs (PDF, 357 KB)
TSM Questionnaire (PDF, 49 KB)
Tenant Satisfaction Measures 2024-25 (PDF, 268 KB)
You can also read about the 2025-26 survey and how it will be conducted on our
Housing Improvement Plan
We've developed a detailed improvement plan to address the issues that matter most to tenants -including the feedback we received in the TSM survey, complaints, and resident engagement.
The plan focuses on four key areas:
- Safe and healthy homes
- Better services
- Genuine tenant voice and influence
- A modern, resilient housing service
Other performance and learning reports
We're also committed to learning from complaints, Ombudsman cases, and service reviews. These insights help us identify what went wrong, put things right, and improve services for everyone.
Coming soon:
- Ombudsman learning summaries
- Internal service audits
- Resident-led scrutiny reports
Have a question about any of these reports?
Email: tenants.group@guildford.gov.uk
Phone: 01483 505050