Get Involved: Help Shape Your Housing Services
We want our housing services to work for you - and that means involving tenants and leaseholders at every stage. From shaping policies to improving estates, your voice helps us deliver better, safer, and more responsive services.
Why resident engagement matters?
The Social Housing (Regulation) Act 2023, now in force, strengthens your rights as residents. It ensures:
- Greater oversight and accountability for landlords
- Stronger protections and fair treatment for tenants
- A legal duty for landlords to listen, respond, and act on your feedback
The Regulator of Social Housing's Transparency, Influence and Accountability Standard (from April 2024) sets out clear expectations for how we must:
- Be open with residents
- Treat you with fairness and respect
- Involve you in decision-making
- Make it easy for you to raise concerns and hold us to account
Your voice, your impact
We offer a range of ways for you to get involved - whether you have 5 minutes or want to take on a bigger role. Every voice counts, and every bit of feedback helps.
Ways to get involved
- Join the Tenants' Engagement Group- help shape decisions and hold us to account
- Join our Tenant & Leaseholder Sounding Board- share views on policies and services
- Give feedback through surveys and consultations- we act on what you tell us
- Take part in estate walkabouts and inspections, contact estatemanagement@guildford.gov.uk
- Visit Four Million Homes (opens new window)- a government-funded programme supporting resident knowledge and rights
- Use our contact point- your direct route for ideas, queries, and feedback
We are listening
We don't just collect feedback - we act on it. You told us you wanted:
- Faster repairs
- Better communication
- Quicker complaint responses
We've responded by:
- Appointing a Complaints Lead
- Improving response times
- Launching new systems for tracking and communication
See what else we've changed: You Said, We Did (link to page)
Our commitment to you
We believe housing is about more than just buildings. We're committed to:
- Providing safe, well-maintained homes you can be proud of
- Creating communities where people feel secure and connected
- Respecting your rights and dignity
- Listening and learning every step of the way
Stay connected
- Complete your annual tenant satisfaction survey
- Join our online panels or in-person events
- Follow us on social media and check our website for the latest updates
Have a question or want to get involved?
Email: tenants.group@guildford.gov.uk
Phone: 01483 505050