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Get Involved: Help Shape Your Housing Services

We want our housing services to work for you - and that means involving tenants and leaseholders at every stage. From shaping policies to improving estates, your voice helps us deliver better, safer, and more responsive services.

Why Resident Engagement Matters

The Social Housing (Regulation) Act 2023, now in force, strengthens your rights as residents. It ensures:

  • Greater oversight and accountability for landlords
  • Stronger protections and fair treatment for tenants
  • A legal duty for landlords to listen, respond, and act on your feedback

The Regulator of Social Housing's Transparency, Influence and Accountability Standard (from April 2024) sets out clear expectations for how we must:

  • Be open with residents
  • Treat you with fairness and respect
  • Involve you in decision-making
  • Make it easy for you to raise concerns and hold us to account

Your Voice, Your Impact

We offer a range of ways for you to get involved - whether you have 5 minutes or want to take on a bigger role. Every voice counts, and every bit of feedback helps.

Ways to Get Involved

We Are Listening

We don't just collect feedback - we act on it. You told us you wanted:

  • Faster repairs
  • Better communication
  • Quicker complaint responses

We've responded by:

  • Appointing a Complaints Lead
  • Improving response times
  • Launching new systems for tracking and communication

See what else we've changed: You Said, We Did  (link to page)

Our Commitment to You

We believe housing is about more than just buildings. We're committed to:

  • Providing safe, well-maintained homes you can be proud of
  • Creating communities where people feel secure and connected
  • Respecting your rights and dignity
  • Listening and learning every step of the way

Stay Connected

  • Complete your annual tenant satisfaction survey
  • Join our online panels or in-person events
  • Follow us on social media and check our website for the latest updates

Have a question or want to get involved?

Email: tenants.group@guildford.gov.uk
Phone: 01483 505050