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Emergency repairs out of hours number

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

For urgent housing repairs out of hours please call 01483 444222

Discretionary rate relief

We can use our discretion to grant relief to businesses and organisations in a wide range of situations.

Can I claim discretionary relief?

Yes. If discretionary relief is granted, you will receive relief to the value of 50% of your bill.

Applicants must explain how their organisation's use of the property contributes to the council's vision for the borough.

Membership must be open to all sections of the local community. This is unless legitimate restrictions apply.

The premises must be wholly or mainly used by the rate payer. Or  by the ratepayer and other not-for-profit organisations.

What evidence should I provide to support my application?

You can find details of the evidence required in the council's discretionary scheme guidance (PDF, 250 KB)- section 2.