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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience. You can still contact us using our online forms. 

Sustainability statement/information

You should show how you'll follow sustainable design and construction practice for any project. This includes refurbishment and extensions.

For major developments, provide this information in an energy statement and a sustainability statement.

Applications for non-major development (including householder developments) must include sustainability information proportionate to the size of the development, and adequate information to show how the energy and carbon requirements have been met. A completed Climate Change, Sustainable Design, Construction and Energy Questionnaire can be submitted to cover this.

You can find out more information in the Climate Change, Sustainable Design, Construction and Energy SPD 2024 which provides guidance on relevant policies in our Local Plan: Strategy and sites 2019 and our Local Plan: Development Management Policies 2023 (together they are referred to as the Local Plan.

Download a copy of the questionnaire here: Read the Climate Change, Sustainable Design, Construction and Energy SPD 2024 Questionnaire (Word doc, 91 KB).