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Our phone lines are currently unavailable

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience.

You can still contact us using our online form

Bin collections 

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

Apply, renew or amend a garden waste collection

Existing customers

If you are an existing garden waste subscriber, please remember:

  • continue to use the bin from your last subscription
  • contact us if you lose or damage your bin. There is a £37 replacement fee, unless the damage or loss was our fault
  • your collection is a fortnightly service
  • we will contact you when you need to renew your subscription
  • if you have paid by direct debit before you can continue to do so
  • you cannot set up a direct debit. We only accept one off payments for subscriptions
  • fortnightly collection (25 collections) not including the two weeks over the Christmas period
  • your bin should be ready at 6.30am at your collection point on the day of collection. It should not weigh over 50kg