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Easter Closures

Our Millmead office and phone lines will be closed on Good Friday 18 April and Easter Monday 21 April.

During closures, you can call us in an emergency using the relevant number listed on our website. For non-emergencies, use our customer 'Contact us' form

Help with private renting

Tenancy deposit schemes

Landlords can only take a deposit from a tenant if that deposit is protected by one of the following three schemes:  

What landlords need to do

Landlords have to choose one of the schemes if they are taking a deposit from you. They must provide you with information on this within 30 days of taking your deposit.

Tenancy Deposit Protection (opens new window)

If landlords fail to do this they may have difficulties if they want to end the tenancy. They would:

  •  not be allowed to serve a Section 21 notice to end the tenancy
  • not have an automatic right of possession if the tenant does not leave
  • have to seek an eviction order from the court