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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience

Help with private renting

Tenancy deposit schemes

Landlords can only take a deposit from a tenant if that deposit is protected by one of the following three schemes:  

What landlords need to do

Landlords have to choose one of the schemes if they are taking a deposit from you. They must provide you with information on this within 30 days of taking your deposit.

Tenancy Deposit Protection (opens new window)

If landlords fail to do this they may have difficulties if they want to end the tenancy. They would:

  •  not be allowed to serve a Section 21 notice to end the tenancy
  • not have an automatic right of possession if the tenant does not leave
  • have to seek an eviction order from the court