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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Join the housing register

Who can apply to be on the housing register?

You can apply for council housing through us. You'll usually have to join a waiting list and you're not guaranteed to get a property.

You can apply to join the housing register if you:

  • have a right to live in the UK
  • are aged 16 years or over
  • have a housing need listed in our allocations policy
  • have lived in the borough for 3 years or longer

We will send you a letter or an email if you have been accepted on the housing register.

This will tell you:

  • the band you have been placed within
  • the date your application has been registered from
  • the size of property you are eligible for

Please read the Icon for pdf Allocation Scheme [697.12KB] before you submit your request.

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