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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Information for leasehold and shared equity owners

What you need to know

Your responsibilities

As a leaseholder you have bought the right to live in your property for a fixed number of years. Your lease contains:

  • your rights and responsibilities as a leaseholder or shared owner and;
  • our rights and responsibilities as the freeholder

You are responsible for repairing and maintaining everything within your premises. Your lease sets out the area of your property.

We look after the structure of the building, exterior and any communal arears of the building. This includes communal walkways and grounds not demised in the lease.

You need to pay your share of the council's cost to maintain the block and for services stated in your lease.