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Easter Closures

Our Millmead office and phone lines will be closed on Good Friday 18 April and Easter Monday 21 April.

During closures, you can call us in an emergency using the relevant number listed on our website. For non-emergencies, use our customer 'Contact us' form

Information for leasehold and shared equity owners

Find out about major works

From time to time, we must carry out necessary repairs and renewal works to our buildings. We may not be able to do them under the normal day to day repairs arrangements. This is usually referred to as Major Works or Planned Works.

Examples of major works include

  • roof replacement
  • window replacement
  • painting the outside or internal communal parts

You need to pay your share of the council's cost to maintain the block and for services stated in your lease.

If the cost of work will be more than £250 per leaseholder, then we must follow a consultation process.

Read more about a section 20 consultation (Word doc, 36 KB)