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Your council tax, benefits or business rates account will be offline

From 5pm on Tuesday 24 February until Sunday 1 March you will not be able to access your council tax, benefits or business rates account online. This is whilst we prepare annual bills. We apologise for any inconvenience.

Insurance for Guildford Borough Council leasehold flat owners

Information on how to make an insurance claim if you are a Guildford Borough Council leasehold flat owner. We have chosen Protector Insurance as the provider of buildings insurance cover.

Further information and guidance can be found in the following documents:

Policy Summary (PDF, 131 KB)

Summary of Cover 2025 (PDF, 455 KB)

Leaseholders Policy wording renewal (PDF, 392 KB)

If you need to contact Protector Insurance or make a claim the policy number is: 1887781.

Please contact Protector Insurance on:

Please quote the policy number, Guildford Borough Council, and your address.