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Local outage affecting our systems

A local utility outage is affecting some of our systems. Our phone lines, Council Tax, Benefits accounts, and the Planning Portal are currently unavailable. We apologise for any inconvenience.

You can still contact us using our online form. 

Empty property relief

When can you apply for empty property relief?

You do not have to pay business rates for empty premises for three months after they become empty. This is extended to six months for industrial properties. You can tell us about a change by using our online move forms.

The relief period applies to the premises only. After the three or six-month exemption period has passed, the full rate must be paid.

The fixed timescales for empty property relief do not apply for:

  • listed buildings. You do not have to pay business rates for listed buildings until they become occupied again
  • buildings with a rateable value under £2,900. You do not have to pay until they become occupied again
  • properties owned by charities or Community Amateur Sports Clubs - in some circumstances

Check your business rates valuation (opens new window)