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Bin collections

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

Empty property relief

Part occupied rates

If part of a property is not occupied for a short period of time it may be possible to apply for exemption for the empty section of the property. You can apply online to see if you can receive a reduction on your bill.

You need to have a MyGuildford account to apply for this exemption online. If you do not have a MyGuildford account you can set one up. 

Register or sign up to MyGuildford

You can then link your online business rates account to your MyGuildford account.

To complete this step you will need the following information:

  • the business rates reference number - found on the latest bill. Do not include the "X" when you enter the reference.
  • the name of the business
  • the premises postcode

Once you have linked your business rates account, you can go to the 'account summary' screen. You will see a list of 'quick links' on the right-hand side. You need to select the 'upload information or tell us about something else' link.

You will also need to supply the following information:

  • the date the change took effect, and the anticipated end date
  • upload photo(s) of a plan clearly indicating both empty and occupied sections of the premises
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