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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Empty property relief

Part occupied rates

If part of a property is not occupied for a short period of time it may be possible to apply for exemption for the empty section of the property. You can apply online to see if you can receive a reduction on your bill.

You need to have a MyGuildford account to apply for this exemption online. If you do not have a MyGuildford account you can set one up. 

If you have not yet registered to access your business rates account online, there are more steps. You can then link your online business rates account to your MyGuildford.

To complete this step you will need the following information:

  • the business rates reference number - found on the latest bill. Do not include the "X" when you enter the reference.
  • the name of the business
  • the premises postcode

Once you have linked your business rates account, you can go to the 'account summary' screen. You will see a list of 'quick links' on the right-hand side. You need to select the 'upload information or tell us about something else' link.

You will also need to supply the following information:

  • the date the change took effect, and the anticipated end date
  • upload photo(s) of a plan clearly indicating both empty and occupied sections of the premises