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Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Empty property relief

Tell us about any changes

If there is a change to the occupation of your premises, you need to tell us.

You can tell us about any changes online if you have a MyGuildford account. If you do not have a MyGuildford account you can set one up. 

You can then link your online business rates account to your MyGuildford account.

To complete this step you will need the following information:

  • the business rate reference number - found on the latest bill. Do not include the "X" when you enter the reference
  • the name of the business
  • the premises postcode

Once you have linked your business rates account, you can go to the 'account summary' screen. You will see a list of 'quick links' on the right-hand side.

Use the 'upload information or tell us about something else' form to tell us about the change.

The partial exemption ends when there is a further change in occupation. Or at the end of the financial year, whichever is sooner.