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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Adapting your home

Minor adaptations

Minor adaptations do not need occupational therapist assessment. We will carry out the work in 28 days.

This type of work includes:

  • lever taps - that can be turned on and off by pushing and pulling a lever
  • stair or banister rails
  • raised sockets - spacers on the sockets so they are further away from the wall
  • window winders - windows can be open and closed through winding a handle 
  • replacing doors to give better access
  • grab rails
  • outside rails
  • door entry
  • fitting key safes
  • fitting security lights
  • steps