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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Find out about Local Housing Allowance rates

What is Local Housing Allowance?

Local Housing Allowance (LHA) is housing benefit to help pay your rent if you are on a low income and rent from a private landlord.

We use LHA rates to work out your housing benefit. LHA is a flat rate allowance towards rent costs. It is worked out on the circumstances of the tenant and the area they live in.

The scheme is designed to pay the same amount to tenants with similar situations living in the same area.