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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Prioritising applications

How do we prioritise your Housing Register application?

Once we have accepted you onto the Housing Register, we assess your housing needs based on a banding system.

The banding scheme is explained in the housing allocation scheme (PDF, 559 KB).

Housing needs vary, for example, you may:

  • live somewhere that has a serious effect on the your health
  • are an under-occupying household and want to downsize
  • you need to move so your current council property can be repaired or modernised

Waiting times vary depending on a number of different factors:

  • priority banding
  • the number of bedrooms you need 
  • how selective you are over the type of property you want to live in
  • how selective you are over where in the borough you want to live in