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Our payment system will be down on Sunday 15 March

You'll be unable to make payments to us from 10am on Sunday. This is for essential maintenance with our payment provider. We apologise for any inconvenience.

Prioritising applications

Requesting a review of a decision

You'll get a decision letter from us saying:

  • whether your application has been successful or not
  • the priority band you've been given

If you disagree with our decision or your priority band, you can ask us to review our decision within 21 days of receiving the decision letter.

Fill in our online form to ask us to review our decision on your housing application.