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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience

Prioritising applications

Requesting a review of a decision

You'll get a decision letter from us saying:

  • whether your application has been successful or not
  • the priority band you've been given

If you disagree with our decision or your priority band, you can ask us to review our decision within 21 days of receiving the decision letter.

Fill in our online form to ask us to review our decision on your housing application.

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