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Easter Closures

Our Millmead office and phone lines will be closed on Good Friday 18 April and Easter Monday 21 April.

During closures, you can call us in an emergency using the relevant number listed on our website. For non-emergencies, use our customer 'Contact us' form

Prioritising applications

Priority bands

We use a priority bands scheme to classify an applicant's circumstances and their connection to Guildford.

The priority bands range from A - E. Band A is the highest priority.

The higher an applicant's priority banding, the better chance they have of moving quickly. When an application is awarded a high priority banding, it does not necessarily mean that an applicant will be rehoused immediately.

You must have a substantial or long lasting connection to someone in living in the area to qualify for priority bands A and B.