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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Prioritising applications

Priority bands

We use a priority bands scheme to classify an applicant's circumstances and their connection to Guildford.

The priority bands range from A - E. Band A is the highest priority.

The higher an applicant's priority banding, the better chance they have of moving quickly. When an application is awarded a high priority banding, it does not necessarily mean that an applicant will be rehoused immediately.

You must have a substantial or long lasting connection to someone in living in the area to qualify for priority bands A and B.