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Maintenance to Revenues and Benefits accounts

Revenues and Benefits online accounts and forms will be unavailable from 5 pm on 31 March 2025 until 3 April while we run our year end processes.  We apologise for the inconvenience.

Prioritising applications

How do we prioritise your Housing Register application?

Once we have accepted you onto the Housing Register, we assess your housing needs based on a banding system.

The banding scheme is explained in the housing allocation scheme (PDF, 697 KB).

Housing needs vary, for example, you may:

  • live somewhere that has a serious effect on the your health
  • are an under-occupying household and want to downsize
  • you need to move so your current council property can be repaired or modernised

Waiting times vary depending on a number of different factors:

  • priority banding
  • the number of bedrooms you need 
  • how selective you are over the type of property you want to live in
  • how selective you are over where in the borough you want to live in