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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

Prioritising applications

How do we prioritise your Housing Register application?

Once we have accepted you onto the Housing Register, we assess your housing needs based on a banding system.

The banding scheme is explained in the housing allocation scheme (PDF, 559 KB).

Housing needs vary, for example, you may:

  • live somewhere that has a serious effect on the your health
  • are an under-occupying household and want to downsize
  • you need to move so your current council property can be repaired or modernised

Waiting times vary depending on a number of different factors:

  • priority banding
  • the number of bedrooms you need 
  • how selective you are over the type of property you want to live in
  • how selective you are over where in the borough you want to live in

Priority bands

We use a priority bands scheme to classify an applicant's circumstances and their connection to Guildford.
The priority bands range from A - E. Band A is the highest priority.

The higher an applicant's priority banding, the better chance they have of moving quickly. When an application is awarded a high priority banding, it does not necessarily mean that an applicant will be rehoused immediately.
You must have a substantial or long lasting connection to someone in living in the area to qualify for priority bands A and B.