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Planned maintenance to our payment system

You'll be unable to make payments to us from 8pm until 10pm Sunday 2 June. This is for essential maintenance. We apologise for any inconvenience.

Prioritising applications

How do we prioritise your Housing Register application?

Once we have accepted you onto the Housing Register, we assess your housing needs based on a banding system.

The banding scheme is explained in the housing allocation scheme (PDF) [697KB] .

Housing needs vary, for example, you may:

  • live somewhere that has a serious effect on the your health
  • are an under-occupying household and want to downsize
  • you need to move so your current council property can be repaired or modernised

Waiting times vary depending on a number of different factors:

  • priority banding
  • the number of bedrooms you need 
  • how selective you are over the type of property you want to live in
  • how selective you are over where in the borough you want to live in